Customer Assistance Technology | Adult & Career Technical Education
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Customer Assistance Technology

Customer Assistance Technology Course - Customer Assistance Technology

Customer service representatives interact with customers to handle complaints, process orders and provide information about an organization’s products and services.

Introduction:

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

Employment Opportunities:

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment. In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Career Opportunities:

  • Information Clerks
  • Receptionists
  • Computer Support Specialist
  • Wholesale and Manufacturing Sales Representatives

Employment Outlook:

Employment of customer service representatives is projected to grow 5% from 2016 to 2026.

Salary:

The average wage for this career in Florida is $14.99 hourly or $31,190 annually.

Completion Requirements:

This entire program is 450 hours. Certain Adult Education Centers do not offer all components of the program.  Full completion of the program may be completed at a Technical College. Students can earn a certificate at the completion of the following Occupational Completion Points (OCPs):

OCPCOURSEHOURS
OCP AInformation Technology Assistant150 Hours
OCP BCustomer Care Representative150 Hours
OCP CCustomer Care Specialist150 Hours
Total Hours: 450

Location and Course’s Schedule:

This program offers a broad foundation of knowledge in customer care. Customer Assistance Technology is available at the following school (s):

LOCATIONCOURSE'S SCHEDULE
Hialeah Adult Education CenterMonday - Thursday from 5:30 p.m. to 9:30 p.m.
Miami Senior Adult Education CenterSaturday from 8:00 a.m. to 12:00 p.m.
North Miami Adult Education CenterMonday – Thursday from 3:00 p.m. to 9:00 p.m.

Contact Information at the Location:

Additional information can be provided by student services:

LOCATIONCOUNSELOR / REGISTRAR PHONE NUMBER
Hialeah Adult Education Center
(305) 822-1500
Maria Lopez
John Miranda
Gillian Carrasco
Ext. 2210
Ext. 2238
Ext. 2917
Miami Senior Adult Education Center
(305) 649-9800
Barbara PiedraExt. 2381
North Miami Adult Education Center
(305) 981-6774
Michelle Gilles
Sylvia Francois
Ext. 2196
Ext. 2380

Source

Business Administration